Posts Tagged ‘retail customer service’

In the Spirit of another Great Prediction – Nordstrom Meets the Needs of its Online Customers

Thursday, September 1st, 2011

What Do Consumers Want from Brands Online?

Thursday, March 3rd, 2011

Starbucks and the Future of Mobile Marketing and CRM

Monday, January 24th, 2011

Lessons from the Mobile: Serve Don’t Sell

Monday, January 17th, 2011

The Verizon Store Gets Retail CRM

Wednesday, January 5th, 2011