Cross’ second retail store furthers DTC strategy

Thursday, September 27th, 2007

Monica C Smith quoted:

“…”[Cross] faced a situation where pens were not being celebrated as an accessory any more, or even as a necessity,” says Monica Smith, president and CEO of Marketsmith, which works closely with Cross. “[It] had to overcome the obstacle of Cross being an old man’s pen, and the idea that a pen is something that you just get at Staples.”"

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